Your call is important to us
So we’re placing you in a queue
And playing some lovely music
For you to listen to

Your call is important to us
So we’re recording every word
We’ll listen back to it often
To learn from what we’ve heard

Your call is important to us
Along with the other ninety-nine
We’re looking forward to speaking to you
When we finally have the time

Your call is important to us
We’ll hang onto every jot
We’re sorry to leave you waiting
But abruptly this call must

I’ve had the joy of feeling with a few call centres recently. Occasionally one comes along that is great (thank you Indra), but often it’s a nightmare.
(17.01.25)

© Ben Quant 2025
Photo by LumenSoft Technologies on Unsplash